Toronto based, The Star, had an interesting article on salvaging your online reputation. Essentially, the experts they interviewed suggested you could outweigh the negative by increasing the positive.

We agree!

Before you can do any of that, however, you need to vigilantly monitor what’s being said. When it comes to your online reputation, ignorance can be the death of your business.

The absolute best way to build a good reputation, online and offline, is to deliver excellent service to clients. Online, that means that if you get a negative review or comment, you should reach out to those people and ask what you can do to right the situation for them.

You can also use online search and social media techniques to repair the damage and fix your reputation.

You can read the full article on The Star here.

If you need some help figuring out what to do about your situation, give us a call. We’re experts at managing online reputations.