ARGUSOur Review Management System.
Here’s How ARGUS™ Works For A Local Business in 4 Easy Steps
Step 1. Customer Enters the Feedback Funnel
ARGUS is a “first of it’s kind” fully-mobile, responsive feedback system that is easy-to-use for both consumers and local businesses owners.
When customer phone and/or email is added by the business owner or manager, customers are automatically sent an email form requesting their feedback. It’s simple, quick and effective.
Placing more customers more frequently into the feedback funnel increases the number of reviews that are likely to be posted online to help attract more customers. Ask us about ways to build your client info list.
Step 2. Intelligent Review Routing Occurs
The ARGUS™ Feedback Process filters and flags reviews based on sentiment of the customer’s star rating. Happy customers are directed to simple thank you page. Their positive reviews are automatically posted to review sites like Google+, Yelp, Kudzu, etc. You set that threshold: 3, 4.5, or 5 stars.
Unhappy customers are flagged immediately and sent a customized feedback form and personal video with a professional actor. This allows your customers to vent and share their concerns in private, not on a public website for the world to see. At the same time, they feel that their concerns are being redressed, that they matter.
This also helps protect the business from unwarranted or erroneous negative reviews by responding automatically, flagging and routing any issues directly to the manager or assigned representative.
Step 3. Customer Receives A Specific Message Based On Their Feedback
Every customer that posts a review will receive a specific email or offer based on their sentiment, helping to drive return business.
If feedback is less than favorable, over 70% of customers will return to a business if their concerns are addressed promptly.
Additionally, the business owner has the ability to create a special promotional message and target a segment or all of their customers based on their feedback.
Step 4. Easily Monitor Your Brand Online
With ARGUS™ you have the power to monitor and track results across one or multiple locations from one dashboard, making it easy to keep track of your reputation.